Reference

How logtogel Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay payment privacyCookie and session controlsData retention policyContact us to request changes

Explore the Lobby Read FAQ

What Data We Collect and Why

logtogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account, we collect your name, email address, and the mobile number you use to verify login. If you deposit through DANA, OVO, or GoPay, we record the transaction reference and wallet identifier — enough to reconcile your account balance, nothing beyond that.

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We also collect device and session data: your IP address, browser type, and pages visited within the lobby. This helps us detect unusual login activity and keep your account from being accessed without your consent. We do not sell your personal data to third parties. We
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may share limited transaction data with our payment processors — DANA, OVO, GoPay — solely to complete your deposit or withdrawal request. Any data sharing with processors is governed by their own privacy terms, and we choose processors that operate under comparable data-protection standards. Your data
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is stored on servers with encryption in transit and at rest. Retention periods follow what is operationally necessary: active account data is kept while your account remains open; transaction logs are retained as required by applicable local law. You can request a summary of the data
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we hold on your account or ask us to delete non-essential records by contacting our support team directly. Availability of certain data rights depends on local law and the eligible region you access our platform from.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Privacy

If you want to review the data we hold, request a correction, or ask us to remove non-essential records from your account, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your record quickly.

Live Chat Open the chat widget from any page on logtogel. Include your account email and describe your data request clearly so we can route it without delay.

Email Support Send your privacy request to our support address listed in the account help section. We aim to acknowledge data-related emails within one business day.

Account Help Centre Log in to your account and navigate to the Help section to submit a data request form. This method automatically attaches your account ID to the submission.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data protection on logtogel is handled at the account level, the payment level, and the session level — not as a single blanket policy. Players in Depok and across Indonesia who access the lobby via mobile are covered by the same data practices as desktop sessions. Here is how each layer works.

Payment Data Isolation

Your DANA, OVO, and GoPay transaction details are processed by each wallet's own secure API. We store only the reference ID and amount — never your full wallet credentials or PIN.

Cookie and Session Control

We use session cookies to keep you logged in and analytics cookies to understand which sections of the lobby are visited most. You can clear cookies in your browser settings at any time without losing your account data.

Account Security Layer

Login is protected by OTP verification sent to your registered mobile number. If we detect a login from an unrecognised device, your account is flagged and you are asked to re-verify before access is granted.

Retention and Deletion

We keep active account data while your account is open. If you close your account, non-essential personal data is queued for deletion within the period required by applicable local law and our operational obligations.

Your Privacy Questions Answered

These are the questions we hear most often about how logtogel handles personal data. If your question is not covered here, use the live chat or email support channel to reach our team directly.

We collect your name, email address, registered mobile number, and the device details from your first login session. Payment wallet identifiers from DANA, OVO, or GoPay are added when you make your first deposit.

We share only what is strictly necessary with our payment processors — DANA, OVO, GoPay — to complete transactions. We do not sell personal data or share it with advertisers or unrelated third parties.

Submit a data access request through the Account Help Centre after logging in, or contact us via live chat or email. Include your registered email so we can locate your record and respond promptly.

Yes. You can request deletion of non-essential personal data at any time. Some transaction records may need to be retained for the period required by applicable local law before they can be removed.

We use OTP verification on every login and flag sessions from unrecognised devices automatically. Data in transit and at rest is encrypted, so your account details and wallet information are not exposed in plain text.

Non-essential personal data is queued for deletion after your account closes. Transaction logs tied to deposit and withdrawal records through DANA, OVO, or GoPay are retained as required by applicable local law.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoOVO Instant Payout InfoShopeePay Withdraw Guide

How logtogel Handles Your Personal Data

Reach Us About Your Privacy

How We Protect and Manage Your Information

Your Privacy Questions Answered

01 What personal data does logtogel collect when I open an account?

02 Does logtogel share my data with anyone outside the platform?

03 How can I see what data logtogel holds on my account?

04 Can I ask logtogel to delete my personal data?

05 How does logtogel protect my account from unauthorised access?

06 How long does logtogel keep my data after I close my account?

Privacy Policy

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